At Antibex Software, we always strive to improve our user experience and to deliver maximum customer satisfaction. We also understand how important it is to maintain continuous access to patient data – even after the subscription to your practice management expires.
As healthcare providers, you are required to keep patient records years after a patient is discharged. Because of this, many users wonder what happens to data in Universal Office if they ever need to cancel their subscription.
What does cancelling the subscription mean? It means giving up the ability to add new entries, to submit claims electronically, to make changes to existing data, to access the online reports template library, and to receive free technical support (however, you can purchase support on a per-incident basis).
We want you to know: Your data is always yours to keep.
At anytime your subscription to Universal Office is expired, your database will remain as is and you will continue to have access to your patient information.
We believe healthcare facilities and providers should be able to access their data even after the subscription to their practice management system ends. This means that not only can you store the data backup file, but you can also view patient records through the familiar interface you have become used to over the years.
With our May 2018 Universal Office update, we successfully introduced the read-only mode that kicks in after expiry of your Universal Office subscription.
What is Read-Only Mode?
The read-only mode allows you to view and print invoices, statements, claim forms, reports, etc. without having an active subscription. However, the read-only mode is limited to viewing only existing information without the ability to make changes or to create new records.
Available features in Universal Office after subscription expiry include viewing, printing and downloading:
- Patient demographic information
- Medical billing records (claim forms, invoices, payments)
- Patient health records, such as SOAP notes and uploaded documents
- Correspondence notes
- Tracking history
- Patient visit history
- Stored statistical and financial reports (these can be generated on demand)
How Does Read-Only Mode Work?
Once your Universal Office subscription expires, the system automatically turns to read-only mode. All you need to do is make sure that you continue to have access to the server computer where Universal Office is installed. You will also want to make sure that your data remains secure, so check our Security From Inside Out blog for tips. And remember: Your Data, Your Responsibility.
Whether your facility was selected for FSCO examination or you are in the process of collecting the outstanding balances from WSIB, EHC and MVA insurers after your subscription to Universal Office has expired, you will continue to have access to your practice management data in the read-only mode.
Please remember that any technical support you receive after expiry will be charged on a per-incident basis.
We work hard to deliver customer satisfaction even beyond our business relationship. Feel free to contact our technical support team if you have any questions about our latest Universal Office update.