Over the past several years, the rehabilitation industry in Ontario has evolved, as have its processes of paperwork and office management. Today, many facilities use practice management systems to manage their business operations and generate financial reports. As a result, rehabilitation offices’ management teams have had to adapt by modifying business processes, learning new systems, and adjusting to legislative changes.
In order to succeed, an office assistant or manager must be multifaceted and flexible. Whether one works at a Rehabilitation Centre or an Assessment centre, one must be versatile, knowledgeable, and organized. All staff must have good people skills in order to effectively communicate with patients and clients, up-to-date computer skills, knowledge of the business, familiarity with practice management systems, and knowledge of claim forms for different types of patients such as WSIB, MVA, and Extended Health.
Currently, hands-on experience is the only way to learn how to work at such a practice. While employers are looking for office assistants with experience, there is a shortage of knowledgeable people. There is a clear lack of professionals in this industry due to an imbalance between the many people who leave the industry the few who enter it.
In a recent opening, MedOffice Career Institute (MOCI) has had a tremendous success in releasing two groups of graduates and connecting them to employers. With connections to over 500 physical rehabilitation businesses and over 2,000 office staff, MOCI has the required network to successfully match office assistants to employers.
MOCI is a private career centre committed to providing students with hands-on education in the field of medical office administration. MOCI also provides skill upgrade training to office assistants and managers currently employed and who wish to upgrade their skills in Practice Management Software, Effective Business Practices, HCAI, etc. Due to the recent announcement of legislative changes, MOCI is running periodic SABS seminars.