It’s finally here – our new and improved WSIB eServices module – and we couldn’t be more excited for you to try it!
Over the past few months, we’ve piloted this new module to beta users – now it’s released to ALL of our valued users. This new module integrates TELUS Health WSIB eServices with Universal Office, allowing users to submit WSIB claims right from Universal Office to TELUS Health WSIB eServices. This means faster payment reconciliation, no more double entry or re-creating invoices, and most of all, no more redundancy. This results in more efficient workflows for your clinic.
That’s a big claim we just made, and as always, we can back it up (pun intended)! Creating a WSIB invoice from our WSIB module – often in as little as 3 clicks – couldn’t be easier. Simply select new invoice for services or products in the module, watch all available information from patient file populate, preview and select unbilled charges to be applied to the invoice, click submit, and you’re done. This invoice is then created, updated, and stored in the patient’s file, making payment reconciliation a breeze.
Creating and submitting invoices in Universal Office WSIB eServices is very similar to that of our eClaims module. So similar, in fact, that you can simply switch between the two modules.
However, unlike eClaims, WSIB invoices are never adjudicated immediately after submission. Instead, a confirmation of receipt is received upon successful submission. This sets the invoice status to sent and moves the invoice into the submitted queue. When the invoice is adjudicated, the invoice status is once again updated and the invoice is moved into the appropriate queue based on the response received.
For instructions on how to set up and use WSIB eServices, please refer to our online Knowledge Base. In addition, links to instructions are placed throughout the WSIB eServices module. These links will take you to the specific articles related to the area of the module you are in.
As promised in our rebuilding our WSIB module blog article, we have successfully delivered the ability to:
- Submit claims for all visit types – fee for service, Program of Care (POC), and products.
- Invoice responses and status updates arrive straight from TELUS into Universal Office automatically, eliminating the need to use multiple systems and manually update files – a true automation of paperless office.
Now we know you are eager to start using this much anticipated feature – but first you need to set it up. You will need to request the Provider Spreadsheet for Software Vendor from TELUS Health, if you haven’t done so already. For instructions on how to request this information, please refer to Guide to Universal eClaims in our knowledge base. Once the spreadsheet is in front of you, follow the instructions provided in Configure WSIB eServices & Add Providers and start submitting.
We are always here and ready to help when you need it. Let us know if you need help making this a seamless setup, and we will happily arrange a time with you.
As always, keep checking our blog for the latest in industry and technology news!