Support hours
Our Online Help Centre is available 24/7 from support.antibex.com.
Telephone support is available Monday to Friday from 9am to 6pm Eastern Standard Time. Closed on Saturdays, Sundays and Statutory Holidays.
Services
Our product implementation includes three core services to ensure Universal Office® closely mirrors your primary workflows.
Client-Tailored Business Set-Up
We’re happy to provide custom set-up services for your organization, which means we configure Universal Office to suit the unique requirements of your practice management. As part of our initial set-up service, our team conducts a business analysis for you and maps your key functions such as reception, office management, and healthcare practice.
Data Migration
Transferring from another software? We can help you adapt to your new practice management system by importing your patients’ demographic information for FREE from your current system into Universal Office. This complimentary service includes data such as first name, last name, gender, date of birth, telephone numbers, and addresses.
We can transfer demographic data from the following software:
- CareWare
- Clinic Master
- Copen
- PMP
- Practice Perfect
- Rehab/Physio Plus
- Spreadsheets and Microsoft Access Database
- York Med
You can request a quote to transfer additional information, such as appointments, case details, injuries, billing, treatment plans, invoices, reconciled payments, and so on. We will review and analyze your request, and provide you with an estimate.
Training
To get everyone up to speed, we offer instructor-led online training sessions for your entire team. Most users are able to start immediately after the product is installed. Simply choose from the variety of training packages available from our Training page, and contact us to schedule your session!
System Requirements
A server consumes more resources than a client, and therefore, requires more processing power, memory, and disk space. The hardware requirements for a server will also depend on the number of simultaneous users. The CPU and memory requirements increase as the number of simultaneous users increases.
| COMPONENT | SERVER REQUIREMENTS | CLIENT REQUIREMENTS |
|---|---|---|
| Processor | Intel Core i5 or faster processor | Intel Core i3 or faster processor |
| Memory | 6 GB (8 GB recommended) | 2GB (4 GB recommended) |
| Hard disk | 500 GB of available hard-disk space | 50 MB of available hard-disk space |
| Display | n/a | Super VGA (1024 × 768) or higher-resolution monitor |
| Operating System | Windows 10 Pro (64bit), Windows Server 2012 (64bit), Windows Server 2016 (64bit) | Windows 10 |
| Framework | Microsoft .NET Framework 3.5 SP1 and 4.8 | Microsoft .NET Framework 3.5 SP1 and 4.5.2 |
