We are sure you’ve heard the news: HCAI (Health Claims for Auto Insurance) has announced a powerful new feature—the introduction of the Attendant Care Services Invoice (ACSI). But how will it impact healthcare providers?
Starting in spring 2025, healthcare providers can electronically submit invoices for Attendant Care Services through HCAI. While the new form will launch as a pilot, we’re already gearing up Universal Office to handle these changes and give you the service you deserve.
Ready to understand how the HCAI will change your invoice operations?
A Short Overview of HCAI and ACSI
HCAI has introduced a new feature called the ACSI. With this new form, providers now have a dedicated way to bill insurers for these services, reducing the time spent on administrative tasks and enhancing billing efficiency.
ACSI Launch Timeline—When, Where, How
The ACSI feature will be available for electronic submissions starting in spring 2025. Approved by the Financial Services Regulatory Authority of Ontario (FSRA), it will initially launch as a pilot. End users will benefit from faster processing times and improved care for healthcare services related to auto insurance claims.
How Will the New ACSI Form Benefit You?
Since its introduction in 2016, Form 1 has been used to assess and communicate the need for attendant care for people injured in car accidents. It has also helped healthcare providers determine the necessity of attendant care, but this process could be improved to ensure better service for everyone.
With the new ACSI form, providers will now have a dedicated way to bill insurers for these services. Efficiency and clarity are now the new norm, and we’re here for it!
What the Pilot Program Is About
The ACSI form will be part of the HCAI’s System Release 3.33 in spring 2025. Launched as a pilot first, healthcare facilities across Ontario will have the option to participate in the pilot for at least one year voluntarily. During this period, facilities will be able to submit the ACSI form to any Ontario auto insurer for attendant care services—things are about to get a whole lot smoother if you ask us.
Remember, this pilot isn’t mandatory, but HCAI strongly encourages clinics and healthcare facilities to take advantage of the ACSI to streamline their invoicing process. Even if your facility didn’t submit the original Form 1, you can still submit an ACSI if you provided attendant care services.
The 6 Key Benefits of ACSI
With the upcoming introduction of the ACSI, businesses will enjoy simplified processes for healthcare providers offering attendant care services, particularly those delivered by in-home personal support companies—finally, a reason for thousands of administrative workers to celebrate.
Having said that, here are the 6 key benefits for businesses using the ACSI:
- Seamless Invoicing: The introduction of the ACSI is expected to simplify the business processes for healthcare providers offering attendant care services, particularly those delivered by in-home personal support companies.
- Boost Efficiency: With ACSI, you can simplify and speed up your billing process for attendant care services. It provides a direct and standardized way to invoice insurers, eliminating confusion once and for all.
- Improve Accessibility: ACSI will fit like a glove with the systems you already use. If your facility uses a practice management system (PMS) integrated with HCAI, submitting ACSI forms is a breeze. If not, you can still use the HCAI web application.
- Empower Your Process: Its user-friendly design reduces manual errors and improves your overall workflow. Enjoy the benefits of electronic submission and make your billing process more efficient.
- Better Accuracy: Errors in billing and invoicing? Never heard of them! Accuracy just got an upgrade, so you can keep your financial records crystal clear and concise.
- Enhanced Client Satisfaction: Deliver a hassle-free billing experience that will impact how clients perceive your service.
How We Are Preparing Universal Office for ACSI
At Antibex Software, we are all about making sure our users are prepped and ready for this upcoming change. HCAI has announced that the technical documentation for the ACSI will drop in January 2025, and you can rest assured that we will begin integrating this feature into our platform as soon as possible.
Our development team will work diligently to ensure that the integration is as seamless and efficient as possible so you can start reaping the benefits of the ACSI right when the pilot kicks off. We’ll keep you informed every step of the way and provide updates as more details become available from HCAI. For now, you can expect the following key milestones from us:
- Start working on integration as soon as technical documentation becomes available in Jan 2025.
- Announce the completion of integration by providing approximate dates for release in March 2025.
- Release the Universal Office update; just in time for HCAI’s pilot launch.
What Should You Do Next?
Right now, enjoy your favourite cocktail (or mocktail)—there’s no need for immediate action. We will manage all updates and let you know when they’re ready. We’re integrating the ACSI feature into Universal Office, and you’ll know once the update is complete. Feel free to contact us with any questions you may have. We’re committed to ensuring a smooth transition and providing updates every step of the way.
Stay connected with Antibex for the latest updates!
