In light of recent fraudulent activity – which we communicated to our customers on July 26, 2017 – we are setting new security measures for our remote support access. This policy change is effective immediately.
IF YOU GET A CALL TO CONNECT, IT’S NOT US
First and foremost, we will NEVER call you requesting to connect. From this point on, we will only provide you with exclusive remote support when you contact our office.
This ensures that no unauthorized person posing as an Antibex employee will gain access to your system.
NEVER ALLOW access via GoToAssist or any other means to anyone requesting to establish a remote support connection. We call you only in cases when returning a call or when we have a scheduled appointment with you.
ADDITIONAL SECURITY MEASURES ARE IN THE WORKS
We are working to implement additional security measures that will help us safeguard your data and prevent future incidents such as this. We never request information regarding your revenues or request to install an antivirus on your computers. In fact, installing third-party software is outside of our Support Policy (see Support and Training Policy).
Please be vigilant and question people calling you on behalf of Antibex Software or on behalf of any other vendor your organization may be working with.
We value your business and we will do everything possible to shield your data from unauthorized access.