Healthcare services are often overlooked for their customer experiences, likely because visiting a healthcare practice is deemed a necessity as opposed to a leisure activity. But the truth is, customer service is a huge part of the healthcare environment. No other service is as hands-on, and patient care is most celebrated when approached as a customer experience.
Universal Office understands the value of giving patients an experience that will make them want to return to your practice for quality care. And beyond this customer-centric approach, our practice management system will make you more organized, more efficient, and more professional.
Here are five services you can add – at little or no cost at all – that Universal Office can improve your customer experience:
1. Help Patients Complete Claim Forms
Claim forms within the Universal Office system make the process a piece of cake. With pre-populated fields, completing claim forms won’t pose a huge burden on your staff and will take a load off your patient.
No one likes paperwork, and the same goes for your patients. The more you can do for them, the less they have to do. Thus, keeping your patient happy with the complimentary services that you can provide – especially when they don’t pose a large expense to your practice management.
Remember that this service will take the stress off of patients. And when they know the care you take to make sure their forms are properly filled out, they will want to return to your practice for that same experience again and again.
2. Send New Appointment Notifications
Have the system notify patients when new appointments are scheduled. In today’s fast-paced lifestyle, customers appreciate these little perks – as they often forget to note appointments in their calendars.
3. Send 24-Hour Appointment Reminders
Getting a lot of no-shows, cancellations, or late arrivals? In addition to the automated appointment notification, you can also set a 24-hour reminder to be emailed – ensuring your patients remember that they have an upcoming scheduled appointment.
4. Give Patients Sufficient Notice of Expiring Benefits Schedules
With patient data being completely digital, you no longer have to keep up with benefits schedules. Instead, they stay up with you. With little effort, you can quickly identify expiring benefits at the time of scheduling subsequent visits – allowing you to inform your patients of the care they need to get before the coverage runs out.
Many patients rely on you to manage this information, and Universal Office makes that easier. Customers will not only appreciate getting these notices in a timely manner, but they will also take note of your organized practice – as well as your personalized approach to patient care.
5. Give Patients the eClaims Treatment
Submitting extended health claims can be done with the click of a button through Universal Office. This speedy and reliable approach to submission means faster approval and payment, which in turn translates into a faster response and happier patients.
Investing in the way you manage your patient files, their data, and your approach to their care is an investment in the customer experience. With this approach to healthcare, patients will choose your practice because of quality care and attention to detail.
We want your patients to be happy because that means your practice is a success. Continue to check our blog for regular updates on how you can better your practice management.