Have you found yourself missing reassessments after exhausted or outdated treatment plans? Or maybe you’ve had declined treatment plans with services that seem to be duplicated – or in adjuster’s terms, double-billing?
After years of working in the industry, we’ve learned some tricks of the trade that can make the management of treatment plans easier. And to make things easier for you, we’ve automated tasks that would otherwise be done manually.
These five improvements we’ve made have helped Universal Office users. Try them in your practice:
- Calculate the plan end date.
The Reassessments Due reminder in Universal Office alerts you about treatment plans that have been abandoned. All you have to do is choose how soon before the Plan End Date you want to be reminded (A week? A few days?), and then we do the rest!
When creating OCF-18, you have the option to set the duration from start to end. To determine the Plan End Date, you won’t have to manually count the number of weeks. Simply enter the duration of the treatment plan, pick the Plan Start Date, then have the system Calculate Plan End Date.
- Give descriptive names to your services.
Before HCAI was around, most health practitioners used descriptive names for proposed services and products.With HCAI forcing the CCI and GAP code description into this field, you’re left without a space to describe the type of treatment you prescribed next to the service or product fee. The workaround is simple, use the Additional Comments page to list your services in the sequence they appear on the Proposed Goods and Services section.
The OCF-18 in Universal Office has a button to take your descriptive service names and append them into the Additional Comments page with just one click!
- Name your treatment plans and integrate them into workflows.
Every OCF-18 and OCF-23 goes through the approval process.
To identify proposed plans in a patient’s folder, give a name such as Physical Therapy, In-Home Assessment, FAE or Psychological Assessment. At the same time, you can make sure that the treatment plan is part of a pre-configured Treatment or Assessment Workflow that starts from referral and ends with collection.
- Process through HCAI.
Sending OCF-18 and OCF-23 to HCAI is the first step in the process. Universal Office makes this process simple, allowing you to withdraw and resubmit when needed.
You want the document status updated in a patient’s file when a treatment plan receives adjuster response. When partially approved or denied, you’ll be able to read adjuster response comments (if any) and be sure to keep them on record.
- Follow through on each plan.
From the point you create the treatment plan to the point of adjuster final response, the system logs every event encountered with the document and updates its status, which includes:
- HCAI Compliant
- Successfully Delivered
- Withdraw Granted
- Withdraw Denied
- Information Errors
- Partially Approved
- Not Approved
You can identify the status of each OCF-18 and OCF-23 in the patient case by simply looking at the list of documents. The unique document number assigned by HCAI is attached to your treatment plan as soon as the HCAI system communicates receipt to Universal Office. That number remains in the system as a reference for any time you experience issues and need to access it through your HCAI portal.
View and print document status logs to identify when the document was created, submitted and resubmitted to HCAI, as well as when the response was received from the adjuster.
Our improvements to OCF-18 and OCF-23 management mean you can easily manage your treatment plans from end to end. Saving time and getting complete and accurate statistical information about your treatment plans are just a few ways Universal Office can help you take control of your practice. Visit our Features page to learn more ways we can help you become more efficient.