In November, we received a notice from TELUS Health about changes they’ve implemented effective December 2, 2018.
TELUS Health made a change that requires new providers to be registered for Direct Deposit. New service providers that have not registered for direct deposit will be blocked from submitting claims or predeterminations in eClaims until they have entered their banking information.
This is an effort by TELUS Heath to reduce costs associated with the manual processing of cheques. Providers that have not registered for direct deposit and submit a claim or predetermination through eClaims will receive a “Missing direct deposit information” error message.
This means that you won’t be able to submit claims through TELUS Health eClaims until your direct deposit banking information is entered. You can add a bank account by clicking the Email and Banking information link available on the portal home: https://providereservices.telushealth.com.
If you are registering a service provider or facility with TELUS Health eClaims for the first time, be sure to add banking details for the recipient of the payment.
Here’s the Q&A from our recent correspondence directly with TELUS Health:
- Q: An existing facility that is registered with TELUS Health eClaims and direct deposit onboards a new provider that they register for TELUS Health but do not enroll this new provider for direct deposit – will the submission be accepted?
A: As long as the claim is submitted under the clinic profile it will be accepted. However, if the same provider tries to submit a claim as an independent provider that submission will continue to bounce and return an error until their direct deposit information is entered.
- Q: An existing facility enrolled for cheque payments onboards a new provider that they register for TELUS Health but do not enroll this new provider for direct deposit – will the submission be accepted?
A: As long as a claim is submitted under the existing clinic username and the payee is set to the facility, it will be accepted. If the provider submits a claim as an independent provider, where the payee is selected as “servicing provider” they will receive an error until their direct deposit information is added.
- Q: If an existing facility is cheque enrolled but a provider is direct deposit enrolled, will they continue to receive payments by cheque?
A: As long as the claim or predetermination is submitted under the existing clinic username and the payee is set to the facility, the facility will continue to receive payment via cheque.
- Q: Will the existing facilities and providers that currently receive payment via cheque be required to switch from payment by cheque to direct deposit?
A: Not for now. This change to limit submission applies only to new registrants. TELUS Health has sent communications to existing users informing them of the benefits of switching to direct deposit, especially with the ongoing threat of a Canada Post strike.
If you are not currently using Universal Office eClaims, find out the benefits of having an integrated practice management software in our It’s official! We are integrated with TELUS Health eClaims blog post.
For the latest updates and news about TELUS Health eClaims check back our blog.