As you know, the Health Claims for Auto Insurance (HCAI) system is being updated. The process to validate the remediated system is on schedule. A quality assurance team within IBC is currently conducting a test cycle to review functionality and this test will conclude in July.
Separately, the software developer, as well as an independent third party will determine the number of users the new system can support and the speed at which it can perform. The next step will be for IBC’s IT Oversight Committee to review the results of the testing which they’ll share with the FSCO and other interested governance bodies.
Some Health facilities, including clinical and administrative staff, and insurance industry volunteers, will enter the picture in August to further test the system.
Want to be part of the test?
HCAI is currently seeking volunteers among Health Facilities – people who have used the HCAI system in the past. The minimum time commitment is half a day in August, spent at IBC’s offices in North York. Contact Viivi Riis at vriis@ibc.ca if you’re interested.
What’s Next?
Rollout of the reintroduction schedule of HCAI will depend on the outcome of public testing. That may result in going forward or subjecting the process to further remediation. If it is decided to move forward, a voluntary rollout will begin at the end of this summer. Education, training and a testing environment will be provided by HCAI. In the meantime, HCAI will be monitoring possible changes to the automobile insurance system and determining with its governance groups if changes need to be made to the schedule.
HCAI expects that once the new system is initiated, volunteer users will grow steadily so enrolment will be controlled and monitored for its effect on system performance. Six months into initiation, performance will be assessed and, if successful, the FSCO will be asked to support reintroduction of the system. Full adoption is then expected to be complete by the end of 2010.
What you need to know as a current HCAI user
The current HCAI system is scheduled to be disabled on July 31 so that the new environment can be initiated. Consequently, you will not be able to use HCAI to create forms (and insurers will be unable to update claim information). Because of this, HCAI is encouraging users of the old system to be among the volunteers working on the new system.
