No Shows are challenging to deal with for every facility. They cost your office valuable time – time better spent focusing on the patients who are in front of you.
Now, there is something you can do about it.
By implementing two basic (and automatic) notifications within your practice management, you can make your appointments more noticeable to every patient.
Universal Office allows you to personalize email notifications by referring to patient by name, including specific appointment information (such as date, time and service) and mentioning the provider they are scheduled to see.
All you have to do is enable the notifications and personalize the content. For your convenience, we have provided the easy-to-follow instructions below.
New appointment
- Open eBroadcats > Notifications
- Double-click on the New appointment notification
- Make sure the Enabled box is checked
- Make changes to content in the email Subject and Body as desired[alert-note]Use the Insert Field drop-down to add patient specific details into the email subject and body.[/alert-note]
- Save the notification settings
Appointment reminder
- Stay in the eBroadcats > Notifications
- Double-click on the Appointment reminder notification
- Make sure the Enabled box is checked
- Chose how long before the appointment you want to send the reminder by entering a number and picking the time measurement from the drop-down list (e.g. 24 hours)
- Make changes to content in the email Subject and Body as desired [alert-note]Use the Insert Field drop-down to add patient specific details into the email subject and body.[/alert-note]
- Save the notification settings
What’s Next?
From this point on, be sure to collect email addresses from patients and continue booking appointments as you always have.
If you haven’t done so already, configure the eBraodcast system in Universal Office to send emails. The setup instructions are provided on our Online Help Centre.
