HCAI has announced that they’re removing the ability to withdraw an unopened document starting in November. Their grounds for removing the feature – used to retract documents unopened by the adjuster – is that it’s reportedly rarely used.
Systems such as OHIP and TELUS Health never had voiding functionality in the first place. We feel this was a useful feature that allowed HCAI users to train colleagues and new staff, and fix errors in claim forms before they got to the adjuster.
The feature to withdraw will also be removed from Universal Office in November. If you don’t update Universal when HCAI implements the changes and attempt to use the withdraw button, the HCAI system will return an error code “902”.
If you have liked the withdraw feature and used it more often, you may want to save the forms as HCAI compliant and stack them up into the Ready to Submit queue. This gives you a chance to fix errors before submitting the forms to HCAI in a batch.
HCAI is also increasing the number of characters for facility names from 50 to 200. The change will be implemented in the “Facility Name” and “Make Cheque Payable To” fields.
On another note, the Ontario Association of Osteopathic Manual Practitioners (OAO) has requested that HCAI update the provider description code from “Osteopath” to “Osteopathic Manual Practitioner.” The association placed this request with HCAI to ensure proper use of the term “Osteopath.”
For additional information, visit the HCAI Bulletin dated September 10, 2015.