Antibex Software

Clinic Software - HCAI, TELUS eClaims, WSIB eServices

Technology ·

Upgrading to Windows 10: Get It Right The First Time

In the past few months, we’ve supported a number of customers upgrading to Windows 10. But we’ve noticed that after upgrading to Windows 10 from Windows 7 or Windows 8, some operating system services fail to start.

Many of these concerns have been mentioned on several online technical forums after the upgrade – including device drivers, black screen, non-Microsoft faulty browser behaviour, connectivity issues with Wi-Fi, etc. And while these issues don’t appear on every upgrade, you’re better off with a clean install. IT professionals agree clean installation is better than an upgrade, mainly because with upgrade the operating system must attempt to bring over your old files, programs and settings, which can cause problems. Per Microsoft, the Microsoft SQL Server 2005 and earlier versions are not supported on Windows 10. The only versions supported on Windows 10 are Microsoft SQL Server 2012 and 2014.

Before you start, make sure that your server computer:

  1. meets the minimum system requirements.
  2. runs the Professional Edition of Windows, as we don’t support the Universal Office server on the Windows Home Edition.

For best results, take the following steps when upgrading your machine with Universal Office server to Windows 10:

  • Backup Universal Office data and other important files (if applicable).
  • Upgrade to Windows 10 in order for Microsoft to register and provide your machine with a valid Windows 10 license.
  • Download the Media Creation Tool.
  • Create the Windows 10 installation DVD or USB (you want the 64-bit version) using the Media Creation Tool.
  • Format and reinstall with a clean installation of Windows 10.
  • Contact our support for help to install Microsoft SQL Server, to reinstall the Universal Office server.
  • Restore the database and any other files (if applicable).

While you can use Google to find step-by-step instructions on how to do a clean install of Windows 10, you may want to hire a professional, as this process does require advanced technical knowledge. If you don’t have access to IT help, we can refer you to a pro that can get your systems up and running.