Your time and resources are valuable, which is why streamlining productivity is so important – especially when it comes to submitting claims to Extended Health Insurers on behalf of your clients. Our integration with TELUS eClaims allowed us to simplify the EHC claim submission process directly through the Universal Office eClaims module.
TELUS Health eClaims is a value-added service that can delight your privately-insured clients, give your practice a competitive edge and allow you to save on credit card fees. The service enables you to electronically submit claims to major Canadian insurers, including Great-West Life, Manulife and Sun Life. Clients save on out-of-pocket costs by only paying the portion not covered by the insurer and they have no insurance paperwork to deal with. Transactions are conveniently stored electronically for easy access and look up when needed.
For the facilities still submitting claims using the manual paper submission or using the online portal provided by TELUS Health eClaims – what are the benefits of using the eClaims module in Universal Office?
Many of you have already experienced the benefits of the TELUS integration. Let’s recap to make sure you are getting the most out of Universal Office TELUS Health eClaims integration:
1. Reconciled Invoices
One of the greatest benefits of submitting claims through Universal Office is the ease of payment reconciliation.
When a claim is submitted through Universal Office eClaims an invoice is automatically saved in the patient file – so that when a payment is received for a submitted claim, it can be directly applied to the outstanding invoice.
To properly reconcile payment, you will have to use identifiers provided by insurers on payment records to locate the correct patient file.
In the first months of submitting claims through the eClaims module in Universal Office, you may have to search both the TELUS Provider Portal and Universal eClaims to find out who the payment belongs to. This need will decrease over time as you continue to submit claims through Universal Office.
Check out our TELUS Health eClaims: Reconciliation Made Easy article for more information.
2. Unified Platform
While the TELUS Health eClaims portal serves as a gateway to deliver claims to participating extended health insurers, Universal Office is an all-encompassing practice management system that keeps electronic patient files for a variety of case types such as MVA, EHC, Private, Slip & Fall, OHIP, and WSIB.
Electronically submitting claims to participating extended health insurers via TELUS Health eClaims, WSIB claims via TELUS Health WSIB eServices and OHIP billing via MCEDT are only a few of the features that Universal Office has to offer. Universal Office also allows users to create, store and track more than 60 types of EHC, WSIB, and MVA claim forms – as well as submit OCF claim forms via HCAI, reconcile payments, maintain outstanding balance per patient file, produce hundreds of financial and statistical reports, and much more.
Universal Office helps you manage your entire practice all in one place.
3. Batch Billing
Batch billing in Universal Office provides a way to issue invoices for hundreds of services in seconds, to create invoices within a given date range and to group them into billing batches.
For the complete guide to the Universal Office Batch Billing feature, check our knowledge base article Create and Submit Claims in a Batch to Extended Health Insurers.
4. View, Print & Email Responses
Did you know that with Universal Office eClaims you can preview and print responses immediately after they are received or at any time, as many times as you want? The option to print responses will always be there for you.
And with our latest release, you now can email these responses as soon as insurer response is received or any time later.
5. eClaims Invoices Stored in Patient File
Store invoices submitted via eClaims right in the patient file. And the adjuster response received via TELUS Health eClaims automatically updates the status of the invoice in the patient file.
Submit Extended Health claims electronically and keep patient files up to date at the same time – how is that for a time-saver?
6. Pre-Populate Claim Details
The patient information stored in Universal Office automatically populates into new claims, saving you time and avoiding double-entry.
Create new claims from service charges recorded in patient files. The appointments you create in Universal Office help you record service charges. Leverage that information to, again, save time and avoid double-entry by creating invoices from appointment records scheduled by the front desk.
Keep record of every change-of-document status from the moment it was created. This log will reveal records for every claim, which can be easily searched and accessed later.
Search for claims that were created, submitted, voided, or deleted. Everything that happens within the eClaims module is logged and time-stamped – helping with quality control.
8. Set & Track Visit Limits
Capture patient benefit schedules at intake and create treatment plans so patients can prepare for out-of-pocket expenses after insurance coverage is exhausted. The treatment plans you create in Universal Office help patients stay informed of when their benefit coverage limits are reached.
TELUS Health eClaims was developed as a tool to assist patients with claim submissions by allowing healthcare facilities to electronically submit claims on their behalf – and we are very grateful for this feature! We’re also grateful for our customers’ continued support. Antibex Software is a proud TELUS Health Gold Technology Partner and we couldn’t have done it without you!
For more information on how to get started using Universal Office eClaims, check out our Guide to Universal eClaims.
Please note that all features, functions and related benefits are inherent to the TELUS Health eClaims platform, and may not be supported by all participating insurers. And remember, claims submitted through Universal Office won’t appear on your TELUS Provider web portal – only claims that were submitted directly from the portal will appear there. Learn more in our 10 Differences Between TELUS eClaims & HCAI blog post.