Practice management technology is a simple concept that combines every aspect of what keeps your practice running from day to day in one place. With everything you need centralized in one convenient portal, your practice will see improvement in information management, productivity, and overall efficiency.
Universal Office was built for both providers and administrators, connecting the front and back ends of your practice, which results in automation within the three key functions of your office – healthcare practice, office management and reception. Each of these key functions cannot operate without the other, and this is why they belong in one shared portal with real-time information.
How exactly can one management portal benefit the trifecta that operates your practice? Here we’ll explore the seemingly endless features of Universal Office and how they affect every side of your business:
Healthcare Practice
The days of paper patient files are becoming history. With one practice management tool, you can capture, store and organize patient information – all of which, in turn, can be easily searched and accessed in real time. The patient records can also be managed by case type, including MVA, WSIB, OHIP, and more. Documents can be scanned and attached to patient files, and clinical notes can be electronically documented.
Standard treatment plans – such as the Treatment and Assessment Plan (OCF-18), Treatment Confirmation Form (OCF-23), WSIB Form 8 and Program of Care (POC) – can also be electronically completed.
Collectively, this allows your practice to keep a truly paperless office.
Office Management
With patient information captured and stored electronically, the entire office can contribute, share and benefit from improved performance and streamlined operations.
Completing standard claim forms, billing and electronic claim submissions add to seamless flow of operating your practice management. More than 60 kinds of OCFs, WSIB and Extended Health claim forms can be created directly in the system, and having the system prepopulate these forms with available information speeds up the documentation process.
When invoicing patients, you can bill individually or in batches, allowing your office staff to issue hundreds of invoices in seconds. eClaim submission is equally as simple. Submit to OHIP, TELUS Health eClaims and HCAI electronically and receive responses right to the system.
When payments arrive, easily reconcile them against outstanding invoices to keep an up-to-date outstanding balance for an individual patient file as well as for the practice as a whole.
With all of this data now in digital form, it only makes sense that powerful reports can be extracted with the click of a button. From A/R aging summaries to collections by adjuster, access to hundreds of financial and statistical reports is just a click away.
Reception
Reception is the face of your practice, and is arguably the most important aspect of the way you run your office. It’s the first impression for patients, which is why you want to utilize automation to maximize the patient experience.
Scheduling appointments is a breeze, with the ability to schedule per provider and tracking down remaining visits on current treatment plans. Features like email notifications remind patients about upcoming appointments, send birthday wishes, inform on holiday hours and offer promotions. Alerts and reminders keep time-sensitive activities from being missed – like re-assessments, overdue invoices, etc.
Electronic patient management technology is not only the future of practice management, it has already gained momentum. Universal Office is on the cutting edge of the latest trends – connecting the entire practice like never before. Are you getting the most out of your practice management system?
