Shopping around for a new clinic management software? While these systems are all intended to make managing your practice a piece of cake – each have their own functions, features and benefits – we’re going to show you why Universal Office is the right choice for your clinic(s).
In 2002, we first released Universal Office – our flagship product – as scheduling, patient file and billing clinic management software.
Over the years, together with our customers’ feedback, experience and industry technological advancements, Universal Office has evolved into the paperless office powerhouse and industry standard.
Today, Universal Office offers a variety of features to simplify administrative case management, improve patient experience, attendance and motivation. It allows clinics to oversee files ranging from complex to simple – including Motor Vehicle Accidents (MVA), WSIB, OHIP, Extended Health Care (Group Benefits Insurance), Slip & Fall and Private (Self-Funded) – all in one place.
Let’s dive right into what Universal Office can do for your clinic!
Universal Office Key Features
1. Electronic Claim Submissions
HCAI
Universal Office equips you with tools that streamline claim submissions to HCAI for Motor Vehicle Accident patients.
It automatically populates patient demographics, MVA and EHC insurance information, claim details and injuries from the patient’s case. It allows you to create custom presets for OCFs and commonly used injury codes. Additionally, providers can copy from a previous OCF to make appropriate updates and to expedite completion. Find out more in 5 Ways Universal Office Improves OCF-18 and OCF-23 Management.
TELUS Health eClaims
Direct billing to group benefits insurers via TELUS Health is beneficial to both your clinic and patients.
Research shows that clinics offering this service saw an increase in follow-up appointments by more than 9%.
You can submit claims in as little as 3 clicks and receive instant automatic responses. Plus, the Explanation of Benefits can be emailed to patients or printed right away. Take a look at 8 Reasons to Use Universal Office for TELUS Health eClaims Submissions for more details.
TELUS Health WSIB eServices
Submitting expense claims to TELUS Health WSIB eServices from our eServices couldn’t be easier. Just like eClaims, eServices claims can be submitted in just 3 clicks!
WSIB adjudicators’ direct responses are received automatically, once a determination is made – all in eServices. It takes the feat out of payment reconciliation and makes more room for other clinic management tasks. Here are 3 Reasons Why To Submit WSIB Claims in Universal Office.
OHIP MCEDT
With Universal Office, your patients’ health cards will be validated and bills will be submitted directly to OHIP MCEDT.
Having a user-friendly, unified clinic management system that saves time and money is vital for your clinics’ success.
2. Patient Communication
SMS and Email Messaging
Struggling with no-shows, cancellations and calling patients by phone to confirm appointments just to leave a voicemail? Seems like a waste of resources and time, doesn’t it?
With our eBroadcast module, automatically remind your patients by text and email about their upcoming appointments, your ongoing promotions and specials. Free up your resources and avoid any miscommunications.
The proof is in the pudding – research shows that when patients receive automatic electronic appointment reminder notifications, they are 23% more likely to attend and 25% less likely to “no show”.
3. Patient Engagement
Online Booking
Let your patients schedule appointments right from your clinic’s website. Once scheduled, the appointments will sync with your Appointment Book in Universal Office.
Exercises
Our Exercises module is integrated with Physiotec, one of the leading software for creating patient home exercise programs. It is designed for your patients to stay motivated, engaged and to achieve physio goals faster.
Exercise programs created in Physiotec will be automatically saved, and any changes sync in your patients’ case file as a PDF to make the case file complete. Check out 5 Reasons to Start Using Physiotec (Now).
4. Business Operations Simplified
Reports
Analytics are crucial for all business operations. Reports provide data and insights in a clear and concise format for you to make informed decisions.
With Universal Office, you have access to over 450 different report templates at your fingertips. If you can’t find the report you need – no problem, we can create a custom one for you.
No other clinic management software on the market has a reporting system as comprehensive as Universal Office.
Tracking Tools
Empower your staff with the tracking tools they need to stay ahead and avoid unpleasant situations.
These features include: live tracking of patient visits based on treatment plans and reassessments due, insurance coverage limits, outstanding balances and so much more.
Alerts and Reminders
In Universal Office, alerts and reminders are built right into the software.
Alerts are automatically generated based on key metrics. Reminders are fully customizable for you to create reminder types (categories), assign tasks to other staff members and work together to get things done and so much more.
5. Documents
Claim Forms
Completing medical forms is one of the most time-consuming administrative tasks. The variety of forms makes it challenging to find, accurately complete, submit and track.
So why lose all that time, when your software can do most of the work for you?
That’s why there are over 60 kinds of OCFs, WSIB and Extended Health claim forms built directly into Universal Office to eliminate redundant data entry.
Paperless Office
Save money, time and resources by having a paperless office solution.
Say goodbye to piles of documents occupying space in your clinic. Keep track of all important documentation by simply uploading it in case files and communications by creating electronic notes – true time and money savings.
6. Affordability
Last but not least, highly priced software may quickly become a financial burden for your clinic. Starting at only $60/month, Universal Office has plans suitable for practices of any size.
Get to Know Universal Office
We are passionate about Universal Office, but don’t just take our word for it. See what real clients have to say about us.
Did you know that in 2019, 94% of healthcare facilities who signed up for a free trial, subscribed to Universal Office?
We want you to experience how it will transform your workflow, automate your tedious daily tasks and increase your productivity. Try our 60-Day Free Trial, with no obligation – and most of all – no hidden costs. It really is free for 60 days!
If you’re not quite ready to give it a try just yet, but want to see what our clinic software can do for you, simply schedule a Demo.
Want to learn more? Visit our website or give us a call at 416-663-3777 x1.
